Last Updated: September 2, 2026

911 USA Hope respects your privacy and is committed to handling personal information with care and respect. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit the 911 USA Hope website, submit a memorial or hero tribute, contact us, support our mission, or otherwise interact with our website.

By using this website, you acknowledge the practices described in this Privacy Policy.

Information We May Collect

Information You Provide to Us

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Mailing address, when applicable
• Relationship to a person being honored
• Information submitted through contact forms
• Memorial and hero tribute information
• Photographs and other images
• Stories, memories, biographical information, and written tributes
• Agency, organization, rank, title, or service information
• Supporting documents or historical materials
• Photo credits and source information
• Permissions and publication authorizations
• Other information you voluntarily provide

Information designated as private on a submission form, such as a submitter’s contact information, is not intended to be displayed publicly unless permission has been provided or disclosure is otherwise required by law.

Memorial Wall and First Responder Sanctuary Submissions

911 USA Hope provides opportunities for individuals to submit stories, photographs, memorials, and other materials for possible inclusion in our September 11 Memorial Wall, The First Responder Sanctuary, and related remembrance initiatives.

When you submit materials, we may use the information to:

• Review and evaluate the submission
• Verify information when appropriate
• Contact you for clarification or additional information
• Edit minor spelling, grammar, formatting, or presentation issues
• Create or maintain a memorial or hero profile
• Display approved photographs, stories, and information publicly
• Preserve submitted materials as part of our remembrance and historical preservation activities

Submitting a tribute does not guarantee publication.

We may decline, remove, revise, or temporarily withhold material when necessary to protect privacy, maintain accuracy, respect families, address legal concerns, or preserve the dignity and purpose of 911 USA Hope.

Photographs and Submitted Materials

Please submit photographs, documents, stories, and other materials only when you own them or have appropriate authorization or permission to provide them to 911 USA Hope.

Materials approved for publication may be visible to the public.

If you believe material appearing on our website violates your privacy, intellectual property rights, or other rights, please contact us so the matter can be reviewed.

How We Use Information

Information collected through the website may be used to:

• Operate and maintain the website
• Respond to questions and requests
• Process memorial and hero submissions
• Communicate with submitters
• Preserve historical and memorial information
• Improve our programs and website
• Provide information about 911 USA Hope activities
• Maintain website security
• Prevent spam, fraud, or misuse
• Comply with applicable legal requirements

We do not sell your personal information.

Donations and Payment Information

If donations or other payments are accepted through the website, transactions may be processed by third-party payment providers.

911 USA Hope may receive information related to a transaction, such as the donor’s name, email address, donation amount, and transaction status. However, complete payment-card or banking information is generally processed by the payment provider rather than directly by 911 USA Hope.

Payment providers maintain their own privacy and security practices.

Cookies and Website Technology

Our website may use cookies and similar technologies necessary for website functionality, security, performance, analytics, form processing, and user experience.

Third-party services integrated into the website may also use cookies or similar technologies according to their own privacy policies.

Your browser may allow you to restrict or delete cookies. Disabling certain cookies may affect website functionality.

Website Analytics

911 USA Hope may use website analytics tools to understand how visitors use the website. These services may collect information such as browser type, device type, approximate geographic area, pages visited, referring websites, and interaction information.

This information may be used to improve website performance, accessibility, content, and visitor experience.

Third-Party Websites

Our website may contain links to external organizations and resources, including government agencies, first responder organizations, crisis-support services, historical resources, social media platforms, and other third parties.

911 USA Hope does not control the privacy practices or content of third-party websites. Visiting an external website is subject to that organization’s policies and terms.

Email Communications

If you provide an email address, we may use it to respond to your request, provide information concerning a submission, or communicate about 911 USA Hope activities for which you have expressed interest.

You may request that nonessential communications stop at any time.

Children’s Privacy

911 USA Hope’s website is intended for a general audience and is not designed to knowingly collect personal information directly from children under 13 without appropriate parental or guardian involvement.

If we learn that personal information from a child under 13 has been collected improperly, we will take reasonable steps to address or remove the information.

Parents or guardians who have concerns about information involving a minor should contact us.

Protecting Personal Information

We take reasonable administrative and technical measures intended to protect information submitted through our website.

However, no website, email transmission, electronic storage system, or internet-based service can guarantee absolute security.

Please avoid submitting highly sensitive personal information unless specifically requested and necessary.

Requests to Correct or Remove Information

If you submitted information to 911 USA Hope and would like to request a correction, update, or removal, please contact us.

Requests involving memorials, historical materials, photographs, or information submitted by another person may require additional review or verification before changes are made.

We will evaluate requests while considering privacy, accuracy, historical preservation, legal obligations, and the rights of other individuals.

Disclosure of Information

We may disclose information when reasonably necessary to:

• Operate services supporting this website
• Protect the rights, safety, or property of 911 USA Hope or others
• Investigate suspected misuse or fraud
• Respond to lawful requests or legal processes
• Comply with applicable law

Service providers that assist with website hosting, forms, email, security, analytics, or payment processing may process information as necessary to provide those services.

Changes to This Privacy Policy

911 USA Hope may update this Privacy Policy as our website, programs, services, or legal obligations change.

When significant changes are made, the updated policy will be posted on this page with a revised Last Updated date.

Contact Us

Questions, concerns, correction requests, or privacy-related requests may be directed to:

911 USA Hope
Privacy & Website Inquiry

Email: info@911USAHope.com
Website: 911USAHope.com

Gone But Not Forgotten

Our mission is rooted in remembrance, dignity, and respect. We apply those same principles to the stories, photographs, memories, and personal information entrusted to 911 USA Hope.