Last Updated: September 2, 2026

Welcome to 911 USA Hope. These Terms of Use govern your access to and use of the 911 USA Hope website, including the September 11 Memorial Wall, The First Responder Sanctuary, Light a Candle, Share a Hero, educational and historical materials, photographs, stories, resources, forms, and other features made available through this website.

By accessing or using this website, you agree to these Terms of Use. If you do not agree with these terms, please do not use the website.

1. Our Purpose

911 USA Hope is dedicated to remembrance, historical preservation, education, and honoring the lives, service, courage, and legacies connected to September 11, first responders, and others recognized through our remembrance initiatives.

The website is intended to provide a respectful environment where visitors may learn, remember, reflect, contribute stories, and participate in appropriate acts of remembrance.

2. Respectful Use of This Website

Visitors are expected to use 911 USA Hope in a manner consistent with the dignity and purpose of the organization.

You may not use the website to:

• Harass, threaten, exploit, or impersonate another person.
• Submit knowingly false or misleading information.
• Post hateful, defamatory, obscene, threatening, or abusive material.
• Exploit memorial content for deceptive or unauthorized commercial purposes.
• Upload malicious software, viruses, or harmful code.
• Attempt to interfere with website security or functionality.
• Attempt to gain unauthorized access to accounts, systems, or information.
• Scrape, systematically copy, harvest, or republish website content without authorization.
• Submit materials that violate another person’s copyright, trademark, privacy, publicity, or other legal rights.

We reserve the right to restrict access or remove content that violates these Terms or conflicts with the mission and integrity of 911 USA Hope.

3. Memorial and Hero Submissions

911 USA Hope may allow visitors to submit memorial tributes, hero stories, photographs, biographical information, service histories, documents, memories, and other materials.

This may include submissions for the:

September 11 Memorial Wall
The First Responder Sanctuary
Share a Hero program
and other remembrance or historical-preservation initiatives.

Submitting material does not guarantee publication.

911 USA Hope may review, verify, decline, edit, postpone, or remove a submission when reasonably necessary to maintain accuracy, dignity, privacy, safety, legal compliance, or the integrity of our mission.

4. Your Responsibility for Submitted Information

When submitting information about another person, you are responsible for making reasonable efforts to ensure the information is accurate.

You should not knowingly submit false, misleading, defamatory, or unlawfully obtained information.

911 USA Hope may contact submitters for additional information or verification before publishing a tribute.

Historical information may sometimes differ among sources or personal recollections. Publication by 911 USA Hope should not be interpreted as a guarantee that every submitted detail has been independently verified.

5. Photographs, Stories, and Other Submitted Materials

By submitting photographs, stories, documents, written tributes, recordings, or other materials, you represent that you either:

• Own the material;
• Have permission to submit it; or
• Otherwise have sufficient rights or authorization to permit its use as described in these Terms.

Please do not submit copyrighted photographs, professional images, documents, or other protected materials if you do not have the necessary rights or permission.

6. Permission Granted to 911 USA Hope

Unless otherwise agreed in writing, you retain ownership of material that you own and submit.

By submitting material for publication or preservation, you grant 911 USA Hope a non-exclusive, royalty-free license to use, reproduce, display, format, archive, preserve, and publish the submitted material in connection with the organization’s memorial, historical, educational, charitable, and remembrance activities.

This may include displaying approved materials on the 911 USA Hope website and using them in related digital or educational materials promoting the remembrance initiative in which the tribute appears.

This permission does not transfer ownership of your original material to 911 USA Hope.

7. Editorial Changes

By submitting content, you authorize 911 USA Hope to make reasonable editorial changes for:

• Spelling
• Grammar
• Punctuation
• Formatting
• Readability
• Website presentation
• Consistency

We will make reasonable efforts to preserve the original meaning and dignity of a submitted tribute.

Substantive changes to a person’s story should not be made merely for stylistic purposes.

8. Requests for Corrections or Removal

If you believe memorial information is inaccurate, improperly attributed, unauthorized, or should be reviewed for another legitimate reason, you may contact 911 USA Hope.

We may request documentation or additional information to verify the request.

Correction or removal requests will be evaluated individually, taking into consideration accuracy, privacy, historical preservation, intellectual-property rights, family concerns, legal obligations, and the integrity of the memorial record.

Submission of a removal request does not automatically require removal where 911 USA Hope has an independent lawful basis to retain or publish the material.

9. Memorial Content and Sensitive Material

Some areas of this website address death, terrorism, disaster response, grief, loss, and other potentially distressing subjects.

911 USA Hope strives to present these subjects respectfully and with appropriate sensitivity.

Visitors should exercise discretion when viewing historical or memorial content.

10. Light a Candle

The Light a Candle feature is intended as a symbolic act of remembrance and reflection.

Lighting a virtual candle does not create a contractual, financial, religious, or other legal relationship between the visitor and 911 USA Hope.

Where a candle count or similar participation count is displayed, it is intended to reflect website participation and should not be interpreted as an official historical statistic.

11. Intellectual Property

Unless otherwise indicated, the 911 USA Hope name, website design, original written content, graphics, branding elements, and other original materials created by or for 911 USA Hope are protected by applicable intellectual-property laws.

Historical photographs, submitted photographs, government materials, third-party trademarks, archival materials, and other content may have different ownership or usage rights.

Nothing on this website should be interpreted as granting visitors ownership of memorial photographs, stories, logos, trademarks, or other protected materials.

12. Personal and Educational Use

Visitors may generally access publicly available content for personal remembrance, research, and noncommercial educational purposes consistent with applicable law.

You may not reproduce, republish, sell, license, commercially exploit, or create a substantial database from 911 USA Hope content without appropriate permission where permission is legally required.

13. Third-Party Resources and Links

911 USA Hope may provide links to government agencies, crisis-support organizations, first responder resources, memorial organizations, healthcare programs, social media services, and other third-party websites.

These links are provided for convenience and informational purposes.

911 USA Hope does not control third-party websites and is not responsible for their content, availability, security, privacy practices, services, or policies.

A link does not necessarily constitute an endorsement.

14. Crisis and Emergency Resources

Information provided through 911 USA Hope is not a substitute for emergency, medical, mental-health, legal, or other professional services.

If you or someone else is experiencing an immediate emergency, call 911 or the appropriate local emergency service.

Individuals experiencing a mental-health or suicide crisis in the United States may call or text 988 to reach the Suicide & Crisis Lifeline.

15. Donations

911 USA Hope may provide opportunities to financially support its mission.

Where donations are processed by an external payment provider, the payment provider’s terms and privacy practices may also apply.

Any statement regarding tax deductibility should be based on the organization’s applicable legal and tax status at the time of the donation. Visitors should consult their own tax professional regarding their individual circumstances.

16. No Guarantee of Continuous Availability

We work to maintain the website and preserve its content, but we cannot guarantee that the website or every feature will always be available without interruption.

Content or functionality may occasionally be changed, suspended, updated, repaired, or discontinued.

17. Disclaimer of Warranties

To the extent permitted by applicable law, this website and its content are provided on an “as is” and “as available” basis.

911 USA Hope does not guarantee that the website will be error-free, uninterrupted, completely secure, or that all historical or user-submitted information will be free from inaccuracies.

Nothing in this provision is intended to limit rights that cannot legally be waived.

18. Limitation of Liability

To the extent permitted by applicable law, 911 USA Hope and those acting on its behalf will not be liable for indirect, incidental, consequential, special, or similar damages arising from the use of, or inability to use, this website.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

19. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how information may be collected, used, and handled.

The Privacy Policy should be read together with these Terms of Use.

20. Changes to These Terms

911 USA Hope may update these Terms of Use as the website, programs, submission processes, or applicable requirements change.

The revised Terms will be posted on this page with an updated Last Updated date.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

21. Contact Us

Questions about these Terms, requests concerning submitted materials, or intellectual-property concerns may be directed to:

911 USA Hope
Website & Content Inquiry

Email: Info@911USAHope.com

Remember. Honor. Preserve.

911 USA Hope was created to preserve stories and honor lives with dignity. We ask everyone who visits, contributes to, or shares material from this website to help us protect that same spirit of respect.

Gone But Not Forgotten